Everyone knows that 911 is the number to call in an emergency, but more recently, cities have set up 311, a number for citizens to call to highlight problems in their neighborhood and to request municipal services. Who calls these numbers and why? And what does the 311 system tell us about the way that people and governments can create better communities together? Featured on this episode is Dan O’Brien, who is an associate professor in the School of Public Policy and Urban Affairs and the School of Criminology and Criminal Justice at Northeastern University, and co-director of the Boston Area Research Initiative. Dan has a new book out from Harvard University Press titled The Urban Commons: How Data and Technology Can Rebuild Our Communities.
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Transcript of Episode 24